Help Center
Guides, tutorials, troubleshooting, and answers for CareerGenie.
Complete your profile and take the first tour.
Upload a PDF or DOCX resume and receive AI scoring.
Run mock interviews with adaptive follow-up questions.
Ask questions, set goals, and get weekly briefings.
Post jobs, manage pipelines, and schedule interviews.
Manage programs, students, and placement drives.
Change plan, view invoices, and manage credits.
Understand what data is stored and how to export or delete it.
Getting started by workspace
Upload a PDF or DOCX resume to unlock personalized guidance.
Open ResumeTell your mentor what you're working toward.
Set goalAsk for guidance, weekly briefings, and next steps.
Open mentorRun role-specific mock interviews with adaptive follow-ups.
Start practiceFollow a learning plan tuned to your target role.
Open Learning OSSee resume, interview, and readiness signals over time.
Open analyticsTroubleshooting
Common cause
The file may be too large, an unsupported type, or your connection dropped.
What to try
Try a PDF or DOCX under 10 MB and retry. If the issue continues, contact support.
Common cause
Image-only PDFs cannot be parsed for text extraction.
What to try
Re-export the resume as a text PDF from your editor, or upload a DOCX version.
Common cause
Analysis runs after upload completes; some steps take a few seconds.
What to try
Wait for the analysis progress to finish, then refresh the resume page.
Common cause
Reports are generated from your resume and workspace activity.
What to try
Upload and analyze a resume, then return to Reports.
Common cause
Personalized learning depends on your resume and target role.
What to try
Analyze your resume and set a target role in your profile.
Common cause
Your mentor personalizes based on profile, resume, and goals.
What to try
Update your goal or profile details, then ask again with more context.
Common cause
Job matches use your target role, skills, and analyzed resume.
What to try
Confirm your target role in your profile and re-run analysis.
Common cause
Billing activation is not connected yet in preview mode.
What to try
Review available plans; upgrade options will appear when billing is connected.
Common cause
Referral tracking is not connected yet.
What to try
Use the share link or copy the invite message to share manually.
Common cause
Your session may have expired or the email may not match a CareerGenie account.
What to try
Reset your password from the sign-in page, or contact support if the issue continues.
Frequently asked questions
General
Candidates
Recruiters
Enterprise & Education
Billing
AI & data usage
Support
Get in touch
File a support ticket. We do not currently guarantee fixed response times and live chat is not active.
Recruiter, Enterprise, and Education rollouts are planned with our team. Book a walkthrough tailored to your workspace.
Request demoRolling out CareerGenie across a team, campus, or organization? Contact our team to plan your rollout.
Talk to our teamBilling help
All CareerGenie pricing is in Indian Rupees (₹). Current plans: Free ₹0, Pro Candidate ₹499/month, Recruiter ₹2,999/month, Enterprise and Education contact sales. Checkout is not connected yet — plan comparison, upgrade prompts, and contact sales flows are available.